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Frequently asked questions

If the person you entered contacts you to learn more, here are answers to the questions we get the most. 

Your cost depends on the type of plan you have. To determine your plan type and cost, log in to your MyBlue account or review your plan benefit documents for details. 

Please note, if you are on an HMO Plan, you’ll first choose a Firefly provider as your PCP through Blue Cross MA's app/platform/system and then designate that doctor as your PCP with your health plan.

No, because your Firefly care team becomes your new PCP. We’ll help get your medical records from your current doctor. You can keep your specialists though.

It’s not about one versus the other. Sometimes, you absolutely need hands-on care. But very often, you don’t. Going virtual means you avoid a lot of hassle. Like waiting weeks for an appointment, juggling time off from work, or a million other things that get in the way of seeing your doctor.

In-person care that you can’t actually get, well, that isn’t care at all. Virtual care offers you a team wherever and whenever you need it. Firefly takes the best ideas from the in-person way of doing things and builds on them to give you more complete healthcare that fits your life.

Your virtual care team can manage almost all your primary care needs without in-person visits. Colds and flu, stomach problems, back pain, headaches, allergies? Yes. Women’s health concerns? Of course. Chronic conditions like asthma, high blood pressure, and diabetes? You bet. Anxiety, depression, and stress? Yes, yes, and yes. 

It’s amazing how many office visits you can skip. And how much more you can do when your team is ready and waiting right on your phone. 

If you have a life-threatening emergency, call 911.

If it’s not life threatening, we’ll guide you where you need to go. You can message your Firefly care team weekdays from 7 a.m. to 7 p.m. You’ll get a response within 15 minutes. If it's after hours, tap the After-Hours Emergency banner in the app to contact us. An on-call Firefly provider will call you within 30 minutes.

No. Only members 18 and older can sign up for Firefly.